White-Glove Personal Shopping
Note!
When you select an item from our selected collection for your styling package, we handle the entire purchasing process for you. As your trusted styling partner, we manage all aspects of the transaction—from placing your order through to receiving your items. We carefully handle each purchase, manage quality checks, and coordinate delivery to your specified address. This service is included as part of your personal shopping package.
However, please note that the fashion brand or retailer whose product you've selected retains responsibility for product quality, material composition, and any manufacturing defects. Although we ensure the quality of your product meets expectation, if you have concerns about the item quality or product integrity upon delivery, we're here to advocate on your behalf with the retailer.
For standard returns, exchanges, or refunds: The retailer's return policy applies. We'll guide you through the process, and be your first point of contact but the brand's terms and customer service procedures are in effect.
Important: By selecting items from this collection, you authorise us to make purchases on your behalf using the pricing and terms you've agreed to. Payment is due in full before we place your order.
Frequently Asked Questions
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Absolutely! Here's how it works:
Step 1 – Finding the right product on this page
Find the product that caught up your attention from the selection of our handpick items on this page. (some products listed here may also be available from the retailers website and some may be exclusive)Step 2 – Place an order
Once you find that perfect item, place an order directly on our website and leave the rest to us.Step 3 – Approval & Authorisation
Once we confirm your order, we start processing it and get in touch with the retailer to confirm and secure your item(s).Step 4 –Getting in touch with you
Within 24hour we then contact you via your preferred contact method for any additional information related to your order to ensure it matches your expectations.Step 5 –Inspect & Dispatch
We inspect your order and deliver it first class. In the event we are not satisfy with the quality of the product, we contact the retail for a replacement or refund on your behalf (you will be notified on every step)
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Although we make sure your product(s) arrive exactly as inspected based on the information you shared with us, in the event where an item does not fit or does not meet expectation, please get in touch with us within 48 hour of receiving your item(s) with pictures (where necessary) so we can provide further advice on the next step.
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SAVES TIME & ELIMINATES SHOPPING STRESS
BUILDS EMOTIONAL LOYALTY & LONG-TERM RELATIONSHIPS
DELIVERS EXCLUSIVE ACCESS & EXPERT CURATION
Have Questions?
We'll review your message and get back to you within 48 hours.