White-Glove Personal Shopping

Note!

When you select an item from our selected collection for your styling package, we handle the entire purchasing process for you. As your trusted styling partner, we manage all aspects of the transaction—from placing your order through to receiving your items. We carefully handle each purchase, manage quality checks, and coordinate delivery to your specified address. This service is included as part of your personal shopping package.

However, please note that the fashion brand or retailer whose product you've selected retains responsibility for product quality, material composition, and any manufacturing defects. Although we ensure the quality of your product meets expectation, if you have concerns about the item quality or product integrity upon delivery, we're here to advocate on your behalf with the retailer.

For standard returns, exchanges, or refunds: The retailer's return policy applies. We'll guide you through the process, and be your first point of contact but the brand's terms and customer service procedures are in effect.

Important: By selecting items from this collection, you authorise us to make purchases on your behalf using the pricing and terms you've agreed to. Payment is due in full before we place your order.

Vessels

Frequently Asked Questions

  • Absolutely! Here's how it works:

    Step 1 – Finding the right product on this page
    Find the product that caught your attention from the selection of our handpicked items on this page. (Some products listed here may also be available from the retailer’s website, and some may be exclusive.)

    Step 2 – Place an order.
    Once you've found the perfect item, please place your order directly on our website and let us take care of the rest.

    Step 3 – Approval & Authorisation
    Once we confirm your order, we begin processing it and reach out to the retailer to confirm and secure your item(s).

    Step 4 –Getting in touch with you
    After 24 hours, we will contact you using your preferred method to gather any additional information related to your order, ensuring it meets your expectations.

    Step 5 –Inspect & Dispatch

    We inspect your order and deliver it via first-class service. In the event we are not satisfied with the quality of the product, we contact the retailer for a replacement or refund on your behalf (you will be notified at every step)

  • Although we make sure your product(s) arrive exactly as inspected based on the information you shared with us, in the event where an item does not fit or does not meet expectation, please get in touch with us within 48 hour of receiving your item(s) with pictures (where necessary) so we can provide further advice on the next step.

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Relaxed woman at home, stress-free, enjoying personalized recommendations with coffee
SAVES TIME & ELIMINATES SHOPPING STRESS
Confident woman walking London streets in gorgeous curated outfit, exuding self-assurance
BUILDS EMOTIONAL LOYALTY & LONG-TERM RELATIONSHIPS
High-end styling studio with curated pieces, mood boards, and expert stylist selecting premium items
DELIVERS EXCLUSIVE ACCESS & EXPERT CURATION

Have Questions?

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